Feel free to reach out to us!
Find quick answers to our most common questions.
FAQs
Order & Shipping
1. How do I place an order?
You can place an order directly through the MaxRamps website by adding items to your cart and completing the checkout process.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
3. How can I check the status of my order?
After your order is placed, you will receive a confirmation email with a link to track your order status in real time.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the size of your order.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible via email: sales@maxramps.com. Once your order has been shipped, we are unable to make changes.
Product & Returns
1. What should I do if my product arrives damaged or defective?
If your product arrives damaged, please take photos of the packaging and file a claim with the carrier. If the packaging is undamaged, but the product appears/is damaged, please contact our customer service team within 3-days of receiving your order. We’ll arrange a replacement or refund for you depending on the circumstances.
2. How do I return a product?
To return a product, a Return Merchandise Authorization is needed. Please see our Returns Policy.
3. Are there any items that cannot be returned?
Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our Returns Policy for details.
4. When will I receive my refund?
Once your return is received and inspected, we will notify you of the status of your refund within 3 business days of item delivery. Approved refunds will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
5. Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
Account & Technical Support
1. How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
2. I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
3. How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
4. Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
5. How can I contact technical support?
You can reach our technical support team via email: support@maxramps.com or fill out the contact form on this page.