Return Policy
We stand behind the quality of our vehicle ramps and want you to be satisfied with your purchase. If you need to return a product, please review the policy below.
30-Day Returns
Products may be returned within 30-days of the delivery date for a refund or exchange, provided they meet the eligibility requirements below.
Return Eligibility
To be eligible for a return, products must:
• Be returned within 30 days of delivery.
• Be unused and in like-new condition.
• Be free from damage, excessive wear, modifications, or misuse.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.
• Be accompanied by a Return Merchandise Authorization (RMA) number.
Non-Returnable Items
The following items are not eligible for return:
• Products that have been used, modified, or damaged after delivery.
• Custom-built or special-order products.
• Clearance or final sale items, unless they arrive damaged or defective.
Damaged or Defective Products
If your vehicle ramps arrive damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue promptly.
Contact us by submitting the required information to support@maxramps.com or by calling us at 844-629-7267.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund within 3 business days of item delivery. Approved refunds will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or the product arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.
Safety Notice
For safety reasons, vehicle ramps and wheel cradles that have been used to support a vehicle are not eligible for return unless they are covered by a verified warranty claim for a manufacturing defect.
Contact Us
If you have any questions about this return policy or need to initiate a return, please contact our customer service team at support@maxramps.com or by calling us at 844-628-7267 with your order number and purchase details